Please Review Before Purchasing
Due to the nature of hair products and hygiene regulations, all sales are generally final, except for eligible unopened items and damaged or incorrect orders as outlined below.
Final Sale Items
Non-Returnable Products
We do not accept returns or exchanges on the following:
- Opened hair products
- Worn wigs
- Customized or colored products
- Clearance items
Return Eligibility
Eligible Returns
Returns may be accepted within 7 days of delivery when all of the following conditions are met:
- The product remains unopened
- The security seal is intact
- The item has not been altered, worn, washed, or installed
Customers must contact Maison De Slay and receive approval before returning any item. Items returned without prior authorization may not be accepted.
We’re Here to Help
Damaged or Incorrect Orders
If you receive an incorrect item or a damaged product, please contact us within 48 hours of delivery.
Your message must include your order information and clear photos showing the item and the issue. This information will help our team review and resolve your request as quickly as possible.
Refund Processing
Once a refund has been approved, it will be processed to the original payment method within 5–10 business days. Your financial institution may require additional time to post the funds to your account.
Cancellation Window
Order Cancellations
Orders may only be canceled within 24 hours of purchase. Once processing, customization, or sourcing has begun, the order cannot be canceled.
